Service Charter
PURPOSE OF THE CHARTER
This Service Charter sets out the commitments that we are making to our clients and stakeholders with regard to the quality of service that they expect from us. The Charter will improve awareness among our clients and stakeholders of the availability and quality of service that we offer.
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Services rendered
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Customer obligation/Requirements
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User charges
Kshs. |
Time Line on Reporting
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| 1 | Application for Long term courses | Fills application form and attaches copies of educational certificates and National ID | 500 per application | 1 Month after advertisement |
| 2 | Tuition for Higher Diploma in Water Engineering Course | Registers and attends class | 9,000 per term | Within two weeks of the set deadline for reporting |
| 3 | Tuition for Diploma Course | Registers and attends class | 8,000 per term | Within two weeks of the set deadline for reporting |
| 4 | Tuition for Certificate Course | Registers and attends class | 7,500 per term | Within two weeks of the set deadline for reporting |
| 5 | Tuition for Operators and Allied Personnel course | Registers and attends class | 7,500 per term | Within two weeks of the set deadline for reporting |
| 6 |
Application for short term courses |
Applies in writing and attaches a copy of National ID | Free | 1 Month after advertising |
| 7 | 3 days Short course | Registers and attends class | 11,100 per participant | 1 week |
| 8 |
4 days short course | Registers and attends class | 13,900 per participant | 1 week |
| 9 |
5 day short course | Registers and attends class | 16,700 per participant | 1 week |
| 10 |
2 weeks short course | Registers and attends class | 33,100 per participant | 1 week |
| 11 | Leak Detection Consultancy | Formal request in writing | 20,000 per Day | 2 weeks |
| 12 |
Physical and Chemical Water Analysis | Provide more than 3 litre of sample | 3,000 per sample | 5 days |
| 13 |
Wastewater Analysis | Provide more than 1 litre of sample | 2,000 per sample | 7 days |
| 14 |
Bacteriological water analysis | Provide 1 litre of sample 6 hours before analysis | 2000 per sample | 5 days |
| 15 |
Specific parameters for water and wastewater analysis | To request for analysis | Varies as per individual parameter | Varies as per individual parameter |
| 16 |
Drilling | Provide hydrological report | 7,000 per meter | Depending on geological formations |
| 17 |
Handling complaints from the Students | Lodge a formal written complaint | Free | 7 days as the case may be. |
| 18 |
Enquiries | Request | Free | Immediate |
| 19 |
Supplier Payments | Provide Bills & Invoices | Free | One Month |
| 20 |
Booking of Facilities | Make a 50 % Down payment | Various | 3 Days |
| 21 |
Financial statements | Request form Filled | Free | One Week |
| 22 |
Statutory Submissions and Remittances such as NHIF, NSSF, PAYE, VAT | None | Free | 2 days before deadline |
| 23 |
Provision of Feedback on Pre-qualified Suppliers, awards, Job Applicants. | None | Free | 2 days upon finalization. |
| 24 |
Salary deduction remittances to various institutions such as banks and SACCOS | None | Free | By 28th of every month. |
| 25 |
Provision of Tender Documents | Application | Kshs 3,000/ per | Immediate |
| 26 |
Issuance of letters of recommendation | Written Application | Free | 2 Days upon approval |
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